Order Support - Ordering & Shipping Information

Ordering & Shipping Information

We no longer accept orders on samsontech.com. To place an order for parts or accessories please call our customer service department at 1-800-3SAMSON (1-800-372-6766), or email us at orders@samsontech.com.

To purchase a product, please see a local retailer or contact the distributor in your country.


TO ARRANGE A RETURN FOR ANY REASON, PLEASE CALL 1-800-3SAMSON (1-800-372-6766) and talk to a customer service representative. Our Customer Service Department is open from 9 A.M. to 5 P.M. ET Monday through Friday.

All returns must be initiated within 14 days of your receipt of your order.

If the product(s) you ordered arrive damaged, or are the incorrect product(s), we will exchange them.

For returns with refund, Samson will process your return within three weeks from the day your returned order is received. Refunds will be credited only to the original purchasing credit card account number. It can take another 7 business days before your credit card reflects the credit.

Be sure to save all boxes and packing materials in case you need to return your equipment. The product must be in new condition and packed correctly and completely for a full refund (your original shipping cost will not be refunded). Products which are not returned intact will result in a prorated credit being issued based on the cost of the missing items. Restocking fees may apply if you do not have original packing materials.

We take no responsibility for products lost or damaged during shipping.

All policies are subject to change without notice. If you have questions please call our customer service department at 1-800-372-6766, or email us at orders@samsontech.com.