Support
Search for Product Support
-
Product Registration
Get quicker service and more efficient support
Register Your Product -
Return Authorization
Need to service your product?
Request a return authorization -
Contact Samson Technologies
Contact us using online contact form or call us Monday - Friday 9am - 5pm Eastern Time.
1-516-870-7298
For parts inquiries please email parts@samsontech.com.
-
Additional Support Resources
How-To
Samson SoftPre
Samson SoftPre has been discontinued as the plug-and-play capability of modern operating systems have replaced its functionality. The Samson Q1U, C01U & C03U are designed to be fully functional without installing the SoftPre applet software using the standard drivers included in your computer's operating system. If you have question on ...Read more
Using the C01U, C03U and Q1U in Windows 98
Using the C01U, C03U and Q1U in Windows 98 Note that the Samson USB Mics not fully supported in Windows 98; the SoftPre software is not compatible with Windows 98 and the gain range controlled by the system drivers is limited. It is still usable, however. This example is in ...Read more
SoftPre installation (Windows XP)
Note: We no longer recommend using the Samson SoftPre Applet , the information on this page is here for reference/historical purposes only. SoftPre installation (Windows XP) Unzip the .zip file. 1. Double-click the .msi file to start the installation. 2. Press Next and follow the directions given by the installer. ...Read more
How to uninstall SoftPre Windows applet
How to uninstall SoftPre Windows applet Step 1. Access Add or Remove Programs through the Control Panel or right-click on the SoftPre Applet icon. Choose Delete. A message will appear saying that you would need to go to Add or Remove Programs in order to remove program from computer. Click ...Read more
Using the Samson USB Microphones with Windows Vista
Using the Samson USB Microphones with Windows Vista 1. Plug in your USB microphone. The LED will light to indicate that it is receiving USB power. Windows will automatically recognize the USB Audio Device and install the Universal drivers. The USB Microphone is now recognized as a Windows audio device ...Read more
Using the C01U, C03U and Q1U in Windows XP without SoftPre
Using the C01U, C03U and Q1U in Windows XP without SoftPre The example is in Windows XP with Service Pack 2. Other versions may vary. 1. Plug in microphone. The LED will light to indicate it is receiving USB power. Windows will recognize the USB audio device and automatically install ...Read more
Making sure the Samson drivers are installed and up to date
Making sure the Samson drivers are installed and up to date After running the Installation program, with the mic plugged in, check in Device Manager to see if the drivers have been loaded. This can be reached by right-clicking My Computer > Properties > Hardware tab > Device Manager button. ...Read more
G-Track Pro
Visit the G-Track Pro support page on Zendesk.Read more