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Why don’t you make equipment on the U-Channels anymore?
As of June 2010, all wireless equipment manufacturers had to stop producing equipment that works on the “700MHz Band”.  Our older UHF systems with the U-Channels operated on that specific band of frequencies, and now we are prohibited by the FCC to manufacture, sell, use, or service that equipment, as it is now used by the FCC for emergency broadcast transmissions.  
Can I still use my U-Channel system?
Unless licensed by the FCC, all usage of that equipment is prohibited in the United States.  For more information, check out the FCC’s website.  http://www.fcc.gov/cgb/wirelessmicrophones/  
What is the battery life of the AH1 transmitter?
The battery should last 4-5 hours under normal usage.
The LED on my transmitter turns on for a moment and then shuts off right after I turn it on, even with new batteries. Is my system broken?
No, the LED on your transmitter will flash, indicating that unit has powered on.  If the light is staying steadily lit, it means your battery is running low, and should be changed shortly.
What does “squelch” do?
The squelch control adjusts the sensitivity of the receiver.  At the minimum setting, the device will look for RF signals, and won’t filter out weaker signals.  This setting is good for those who will be using their systems from longer distances.  The maximum setting will ensure that only the strongest RF signals will be passed through.  A high squelch setting is better for users who are trying to block out interference.
What is the range on my wireless system?
All Samson Wireless equipment can be used within a 150’ radius, as long as the receiver is in line-of-sight.
Samson's USB Mic FAQs combined (historical)
Using the Samson C01U with Apple Logic (Mac OS X) This is the process of setting up the CO1U to work in Logic. This will only work in OSX 10.4 or later. 10.3 and earlier versions don’t have this facility. Open Audio MIDI Setup (from the Applications/Utilities folder) Go to the Audio Menu - Open Aggregate Device Editor ⇧⌘A Click on the + button to create a new device It's a good idea to rename it (double click on Aggregate Device in the list and enter the new name eg. CO1U) The list at the bottom of the window will show all the audio devices connected to the computer. Select the ones you want the device to use by checking the “use” button. For instance, if you only have a CO1U connected you will need to check CO1U and Built-in Audio. Check the clock button on one of the devices, not the CO1U. Click Done And that’s it. The device will then appear in Logic under Audio Hardware and Drivers as an available I/O. Using the Samson C01U with Apple Garage Band (Mac OS X) Plug the Mic into a USB Port Open Garage Band and Go to Preferences ⌘, Click on Audio/Midi Select Samson C01U from the Audio Input drop down list Click on Yes when it asks if you want to Change audio driver One the Driver initializes, close the preferences dialog box and Garage Band will be ready to use the C01U. Using the Samson C01U with Cakewalk Home Studio 2 (Windows) Plug in the Samson C01U to a USB Port. Open Cakewalk Home Studio 2. Go to Options. Go to Audio. Go to Advanced. Under Playback and Recording, select Driver Mode MME32 Bit and click OK. You will be prompted to restart the program because you switched drivers. Click OK. After restart, you will be prompted perform a test because of the new driver selection. Click Yes. You will see a screen saying (Analyzing 1 in 1 out). When profile successful, click OK. And the program will open. Select either a new project or open a existing project. On the left side under input select, click to select the Samson C01U as an input source. Once you click Record (R) on that channel you will see (Meter) and hear the Samson C01U. Using The Samson C01U With Sony Sound Forge 7.0 (Windows) Open Sound Forge 7.0 Press record. In the record 1 dialog box pull down the Device menu and select the Samson C01U. Press Arm to start recording. To control the volume, Go to the windows mixer. Go to Options, Click on Properties, Click on Recording Properties, Pull down the Mixer device menu and select the Samson C01U as a mixer device. Click OK. A volume control will pop up to adjust the C01U volume. Using the Samson C01U with Cool Edit (Windows) Open Cool Edit and click New. Go to Options and select Samson C01U under Waveform record. Press the F10 key to monitor the record levels before recording. Click OK. To control the volume, Go to the windows mixer. Go to Options, Click on Properties, Click on Recording Properties, Pull down the Mixer device menu and select the Samson C01U as a mixer device. Click OK. A volume control will pop up to adjust the C01U volume. Using the Samson C01U with Cakewalk Sonar 4 (Windows) Plug in the Samson C01U to a USB Port. Open Cakewalk Sonar. Go to Options. Go to Audio. Go to Advanced. Under Playback and Recording, select Driver Mode MME32 Bit and click OK. Click on the Drivers tab and Highlight the Samson C01U under input drivers. You will be prompted to restart the program because you switched drivers. Click OK. After restart, you will be prompted perform a test because of the new driver selection. Click Yes. You will see a screen saying (Analyzing 1 in 1 out). When profile successful, click OK. And the program will open. Select either a new project or open a existing project. On the left side under input select, click to select (1 in, 1 out) the Samson C01U as an input source. Select Left Samson C01U. Once you click Input Echo on that channel you will see (Meter) and hear the Samson C01U. You control the volume with the channel fader. Using the Samson C01U in Cubase LE (Windows) Plug the Mic into a USB Port Open Cubase LE Open an existing project or start a new project that uses audio Go to Device Go to Device Setup Go to VST Multitrack Click on Control Panel In Control Panel you should see the Samson C01U in the Direct Sound Input Port Area. Click on the Samson C01U and Click Move Up on the right side. Click OK to comfirm the move. Click OK at the bottom of the Control Panel to exit the Control Panel On an Audio Track, Go to the Left side Input Area and Click on Monitor. You should be able to hear the input from the Samson C01U. Will the C01U microphone work with my computer? The C01U microphone will work on computers running Windows XP and Apple Mac OS X. Will the C01U microphone work with my software? The C01U microphone will work with any software that supports USB Audio Class devices and does not require a proprietary audio driver. On Mac OS X, how come I can see the meter moving in the Sound Preferences panel but I can’t hear any audio. The current version of Mac OS X does not support "play-through" when using a microphone (internal or USB) as your input device. You will need to use a recording or play through or application to hear the microphone. Does the C01U require phantom power? The C01U microphone draws all necessary power from the USB bus. Can I use multiple C01U microphones at the same time? Yes, provided the audio application allows the use of multiple USB audio devices. Do I need to use any special software drivers for the CO1U to work? The C01U is a USB Audio Class compliant device, which means it does not need any special software drivers to work. To use the microphone, you will need an application open that supports USB audio devices. Can I plug the C01U into my analog mixing console (XLR)? No, the C01U is a digital microphone and features a USB output, and needs a USB host (computer) to work. Will the C01U work with USB 1.1? Yes, the C01U is a USB 2.0 compliant, full-speed device, and is fully compatible with USB 1.1 or 2.0 full-speed ports. How can I select different sample rates? Sample rate is determined by the audio application. The microphone can change to sample at 8, 11.025, 22.05, 44.1, and 48 kHz. Applications may support on-the-fly resampling, which would allow other sampling frequencies.
Does the Samson C01U work with a Chromebook
Yes, the Samson C01u is recognized by a Chromebook, but you must go into the program's preferences and select it as the audio input.
Why won’t my Headset turn on?
Please replace the battery – if that doesn’t solve the issue please call Customer Service for Return Authorization.
The adjustment strap on my headset is broken, what should I do?
Contact Customer Service at 1-800-372-6766 (M-F 9-5 EST) for a Return Authorization Number.
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